Terms of use


    The property of the website http://awronore.krd, and the AwroNore mobile application belongs to: Awrosoft, located at Empire World, Business Towers T4,Floor 13, No 1Erbil, Iraq. The General Terms of Use and Privacy Policy governing the use of the services offered through the system ( “us”, “we”) Website (the “Service” or “Services”), the use of AwroNore mobile application (“Application”) through mobile devices that enables you to have access to the Internet and browser, the conditions of processing personal data provided by you through the use of our Website and Application, and the relationships between you (Users), Doctors & Health Care Professionals (“HCP”) and AwroNore.

    Subject to your acceptance of and adherence to these Terms of Use and Privacy Policy, Awrosoft hereby grants you a limited, non-exclusive license to utilize the AwroNore Services as set forth herein. The terms “you” and “user” shall refer to all individuals and entities that access or utilize the AwroNore Services.

    Services are only available to registered Users and HCP. The User may also access to AwroNore Services through the Application. By your affirmative actions of using the Website or the Application, as applicable, the User and the HCP expressly consent to and accept the General Terms of Use and Privacy Policy contained herein.


    AwroNore is a platform, which connects the Users and therapists (HCP) registered on the website www.awronore.krd, acting as merely intermediary. The information shared by the users and the HCP may contain Health-related information and personal data information. However, Awrosoft, does not own any of such data or information shared between the Users and HCP. Thus, any data provided by the Users or the HCP belong exclusively to them. Therefore, Awrosoft. cannot be held liable for any event occurred relating to such data.


    In accordance with the provisions of the law governing these General Terms of Use and the Privacy Policy, access to the AwroNore Services is limited to persons over 18 years of age. If you are under 18 we will require you prior to use, expressly, to secure authorization in writing from your parents or guardians. Therefore, when registering on AwroNore Services, you expressly state and ensure that you fulfil this requirement and otherwise accept the consequences if they arise. If you are unable to comply with the conditions laid down in this paragraph, please do not register at AwroNore.

    If you are a HCP, we confirm in accordance with the provisions of the law governing these General Terms of Use and the Privacy Policy, that access to AwroNore is limited to medical professionals who are qualified to meet all of the requirements demanded by their profession in the country in which they pursue this profession. Therefore, by registering on our website as a HCP, you expressly state and guarantee that you meet this requirement and accept the consequences that may arise if otherwise.

    To access to AwroNore Services, we offer Users and HCPs a registration system that will manage your personal information and create customized access with a mobile number and OTP. If you are a User, you can access the registration system through the Application once it is installed on your mobile device. HCP can only access registration through the Website”.


    Once registration is completed by the User or the HCP, AwroNore works through the Website and through mobile devices where the Application has been downloaded and installed. In the case of HCP, they may only access via the Website as the Application is exclusively for Users. Both the User and the HCP may customize the profile by using the Configuration Panel.

    By registering as a User you will allow AwroNore to use your data once it has been dissociated from you, and it cannot be associated with you as you always remain anonymous along with the aggregated anonymous data from other registered Users. Also, the User registration will allow you to synchronize your data in a secure environment to make and keep a backup copy so you can store and retrieve your data at any time and from any device that lets you do so.

    Both HCP and Users, through the Website and through the Application respectively, may enter, access, modify, correct, update, or cancel their profile information and reject the processing of their data.

    Additionally, AwroNore provides Users and HCP an intermediary service between the two in which, through the Website, the HCP can communicate, advice, monitor and access data from Users who have invited him/her to be their HCP.


    We may make changes to the Terms of Use from time to time. A link to the most current Terms of Use will be available on the home page of the AwroNore Site and we will indicate the date of the “Latest Update” at the bottom of the Terms of Use. You are held responsible to visit this page periodically to review the most current Terms of Use. Your continued use of the AwroNore Services following the posting of such changes constitutes your acceptance of the amended Terms of Use. After incorporation of the new content in the General Terms of Use and Privacy Policy, the User shall declare to have read and accepted the new content and all its content.


    AwroNore provides platforms so individuals can self-monitor their medical records. However, it does not provide any legal, medical, or psychological advice, diagnoses, or treatment. Therefore, you assume full risk and responsibility for your use of information obtained through the AwroNore Services.

    You acknowledge that all of the information and content in the AwroNore Services is for informational purposes only and is not intended to replace the relationship between you and HCP. We are not a licensed medical care provider and have no expertise in diagnosing, examining, or treating medical conditions thereby we do not give medical, legal, or psychological advice, diagnoses, or treatment. The AwroNore Services may provide helpful Health-Related Information, but it is not intended to substitute for professional advice, diagnoses, or treatment, or your judgment. “Health-Related Information” for the purposes of this Terms of Use means all individually identifiable health information, including information related to an individual’s physical or mental health. Never disregard professional medical advice or delay in seeking it because of something you have read on or through the AwroNore Services. You assume full risk and responsibility for the use of or reliance on information you obtain from or through the AwroNore Services.

    You are not a patient or client of AwroNore. You must contact a professional for medical, legal, or psychological advice. If you think you may have a medical emergency, call your doctor or emergency phone number immediately.


    These General Terms of Use will continue to apply until terminated by either you or Awrosoft in accordance with the following provisions:

    • – If you want to resolve your relationship with AwroNore, you may do so by notifying Awrosoft at any time or by canceling your AwroNore account. Your notice should be sent in writing to the email [email protected]
    • Awrosoft may resolve your legal relationship with you at any time if: You breach any of the clauses in the General Conditions of Use and Privacy Policy, AwroNore is required by law; Awrosoft no longer provides Services to Users and HCP within the User’s country of residence or the country in which the HCP practices their profession or the country in which the User uses the Services.

    The result of the resolution will be to cancel the Services and cancel the account of the User or the HCP, as appropriate, and cancel all of their personal data.


    Awrosoft owns or has rights to all of the content in the AwroNore Services, excluding User Health-Related Information, which belongs exclusively to the User and/or the therapists, as stated in Clause 2. The contents of the AwroNore Services include: designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, and other AwroNore content.

    All AwroNore Content and the compilation (meaning the collection, arrangement, and assembly) of all AwroNore Content are the property of Awrosoft, or its licensors and are protected under copyright. For this reason, the User shall refrain from reproducing, adapting, combining or integrating into other applications, arranging or otherwise handling or transforming, and from publicly communicating or publishing the AwroNore Content.

    Awrosoft is committed to respecting the rights of industrial and intellectual property of others and expects Users to act in a similar manner.

    According to the law in effect at the time, Awrosoft responds promptly to claims for infringement on industrial or intellectual property rights that are allegedly committed by Users on the AwroNore Website. Such claims shall, where appropriate, be notified to the appropriate authorities.

    Awrosoft reserves the right to use anonymous contributions made by all Users in the testimonial area, or post on the AwroNore, in order to promote the Services offered through the Website by, but not limited to, the insertion of advertisements in different media or publishing books.

    Awrosoft reserves the right to remove links to any website that Users place in the testimonial area, or post on the Website, if they have actual knowledge that the activities in such websites, or content thereof, are illegal or violate the rights of others, or if it is required to do so under a court order, arbitration award, or administrative order. Is completely forbidden and Awrosoft reserves the right to remove (with their absolute discretion) any content posted by a User in the testimonial area, or in the forum on the Website, that infringes industrial or intellectual property of others, or is contrary to the law, morality or public order.


    You are responsible for your actions when using and relying on the AwroNore Services. Therefore, You are solely responsible for Your User Health-Related Information and Personal Data stored with the mobile application. You assume all risks associated with Your User Health-Related Information, including anyone’s reliance on its quality, accuracy, or reliability. You may expose yourself to liability if, for example, Your User Health-Related Information contains material that is false, intentionally misleading, or defamatory; violates third-party rights; or contains material that is unlawful or advocates the violation of any law or regulation.

    You are the sole responsible for the transmission of Health-related Information and personal data through AwroNore’s platforms. Therefore, you undertake to comply with all the security measures and obligations applicable, excluding AwroNore of any liability regarding such data.

    It is forbidden to publish or disseminate information, photographs and any other type of content that, in any obvious way by AwroNore discretionary judgment, violates the law, morality, public order or good manners.

    It is forbidden to publish or distribute personal information, including images or photographs and any other information by a third party, and a third party that is understood as others to be any User or HCP registered with AwroNore, or anyone else outside the Website, other than the holder of the information itself.

    Awrosoft reserves the right to terminate the account of a User or a HCP and all related data if it detects or assesses anything illicit, or contrary to morality or public order, or that is detrimental to the image of Awrosoft/AwroNore and/or the content of the Application or its products or Services or the products or services of third parties, as well as offensive content that could incite, promote or advertise illegal activities or defamatory, pornographic character content, violent or discriminatory attitudes or promote discrimination for reasons of race or ethnicity, gender, affiliation, creed or sexual orientation.

    Both User and the HCP use the AwroNore Services in any of its versions under their sole, exclusive and unique responsibility.

    The HCP who register on the Website guarantees that they are a HCP and has the credentials as required of a medical professional to work as a medical professional in the country in which they are exercising this profession. The HCP will be responsible for any directives regarding health and treatment communicated to the registered User.

    We may change or discontinue, temporarily or permanently, any feature or component of the AwroNore Services at any time without further notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of the AwroNore Services.

    We are not responsible for any disputes or disagreements between you and any third party, including clinicians, with whom you interact using the AwroNore Services. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release Awrosoft of all claims, demands, and damages in disputes among users of the AwroNore Services. You also agree not to involve us in such disputes. Use caution and common sense when using the AwroNore Services.

    The AwroNore Services may provide links or references to websites operated by third parties. You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on other websites or applications. We suggest that you read the terms of use and privacy policies (if any) on those third party websites. You assume all risk and we disclaim all liability arising from your use of them.

    The User and the HCP accepted there is no claim under any circumstances or any compensation for any damage or injury caused by the use of the AwroNore Services in any of their versions.

    The User is solely responsible for contributing content for testimonies and forums. Awrosoft does not exercise any control over content provided by Users.


    This privacy policy applies to the Website and the Application.

    Existence of file: In compliance with the Organic Law 15/1999 on Protection of Personal Data, we hereby inform the Users and HCP that their personal data and other information provided through the registration form and during the use of the AwroNore Services and during the download, installation or use of the AwroNore be included and kept in a database for processing, whose responsibility is AwroNore, located at Empire World, Business Towers T4,Floor 13, No 1Erbil, Iraq. (regardless of the fact that they are not transferred to Awrosoft in any case).

    The user may exercise his right to access, rectify, challenge, and cancel the data through the AwroNore account, in writing to the email [email protected] or to the address mentioned above.

    Obligation to provide information: All data fields on the registration form are required for registration. Failure to communicate such data makes it impossible for AwroNore to determine if the Services offered on the Website can be used by the User and the HCP, as it is impossible for the User to use the Application as it is intended to be used.

    Purpose and Consent: By voluntarily providing personal data, and completing and submitting the registration form for the User and HCP, or to use the Services or the Application, and by clicking on the corresponding checkbox, the User and the HCP give their express consent for Awrosoft to process their personal data in order to manage the use of the AwroNore Services, or the Application’s functionality, and to receive information or news related to the Website or AwroNore Application by any means, including electronic Emails.

    Statistics Report: Please note that Awrosoft may use the data provided by the Users and HCP through the AwroNore Services in order to draw general conclusions based on these data and statistical reporting to improve our Services. In preparing these reports, the data will be in an aggregate form so it will always be used anonymously and without any elements that identify the User or HCP who provide such data. Therefore no identification data such as email account, first name and last name of any User or HCP will be included in these statistical reports.

    Questionnaires, Surveys and Essays: Please note that AwroNore Users may send Users and HCP electronic communications to their email, inviting them to participate, if you chose to do so voluntarily, in survey questionnaires and electronic communications as well as in clinical trials or of a nonclinical nature (“Questionnaires, Surveys and Studies”) organized by Awrosoft or third parties other than Awrosoft, such as associations or organizations of any type or in conjunction with Awrosoft with one or more third parties, in order to mine data and findings that advance research. Participation in these Questionnaires, Surveys and Tests will be entirely voluntary and optional. In case you chose to participate in Questionnaires, Surveys and Tests, your participation is subject to the General Terms and Privacy Policy governing such Questionnaires, Surveys and Tests and you acknowledge, in that case, if you voluntarily accept or reject these General Terms and Privacy Policy prior to your participation in these surveys or questionnaires or electronically-accessed trials.

    By clicking on the corresponding checkbox you state and expressly agree to receive communications inviting you to participate in online surveys and questionnaires, as well as trials of a clinical or non-clinical nature. However, you are free to participate or not participate, and you do not have to nor will you be under any obligation to participate in those proposals or invitations contained within such communications. AwroNore acts as intermediary between the Users and HCP, and those associations and organizations who want to do some kind of research or analysis activity to improve the lives of people.


    “Personal Information” for the purposes of this policy means information that identifies you, such as your name, address, phone number, fax number or email address. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

    We collect Personal Information when you:

    • communicate with us through customer support
    • communicate with us by sending a feature request

    Through the AwroNore Services, you can collect and store Health-Related Information, which you can then share with others if you chose to do so. Many users find this to be an important motivator in achieving their recovery goals. “Health-Related Information” for the purpose of this Policy means individually identifiable health information, including information related to an individual’s physical or mental health or medical records. You should be aware that such information is not encrypted when stored on your mobile device, and can be read by others if you do not take the proper security safeguards.

    Users expressly agree that the HCP will have access to the data provided by the AwroNore User in order that their HCP can follow up and monitor the User, and can give them the advice they consider appropriate for as long as the User decides. Consequently, the User expressly authorizes AwroNore to transfer the User’s personal data to communicate with their AwroNore HCP.

    Users expressly agree that the HCP will have access to the data provided by the AwroNore User in order that their HCP can follow up and monitor the User, and can give them the advice they consider appropriate for as long as the User decides. Consequently, the User expressly authorizes AwroNore to transfer the User’s personal data to communicate with their AwroNore HCP.

    The HCP may only use the User’s data who has selected them as their HCP in order to be able to follow up and monitor the User, and give the advice they consider most appropriate for the period that the User decides. With the acceptance by the HCP of the User’s invitation to be their HCP, the HCP is expressly authorized for the assignment of personal data for the AwroNore HCP, consisting of: e-mail the HCP (which, in any case, this HCP has provided to the User prior to the User sending them the invitation freely, voluntarily, and optionally without any intervention from Awrosoft), their first name and last name, the User who invited them to be their HCP and has agreed to be their HCP, for the purpose indicated in this paragraph. Users may have as many HCP as they want, if, in turn, the HCPs they invite accept their invitations.

    In any case, the HCP personal data will not be given or transferred by Awroosft/AwroNore to any party other than the User who invited them to be Their HCP on the Website, (and whose invitation has been accepted), without the express prior consent of the HCP personally.

    At any time, the User and the HCP may terminate their relationship with AwroNore by using one of the options that is available to both in their configuration panels. From that moment that the HCP or the User decide to end their relationship through the Website, the person that the User designated as their HCP will immediately cease to access the data provided by the User to AwroNore, and the User will no longer have immediate access to the data stored with their HCP in AwroNore. Both the User and the HCP may disengage other Users and HCP, respectively, at any time.


    We do not knowingly collect any personal information from children under 14. If we discover that a child under the age of 14 has provided us with personally identifying information, we will take steps to delete the information as soon as possible.


    We may update this Policy periodically. The date last revised appears at the bottom of the Policy. Changes take effect immediately upon posting.


    Despite the fact that Awrosoft does not process or store the data shared by the Users and HCP, the company has applied all the measures required for the “high-security-level-files” in order to grant the protection of the data and information of the Users and HCP.

    Awrosoft ensures absolute confidentiality and privacy of our Users and HCP personal data, and has therefore adopted essential security measures to prevent alteration, loss, treatment or unauthorized access to guarantee its integrity and safety.

    However, Awrosoft is in no way liable for any incidents that may arise with respect to personal data that derive either from an attack or unauthorized access to systems that is impossible to detect by the security measures implemented.


    Our Website uses automatic data collection systems, not directly provided by the User and the HCP, such as cookies. Cookies are files that are installed on the hard drive of the User’s and the HCP computers, or in the memory on the default browser pre-configured in the computer’s operating system, to identify said User or HCP. While it does not contain intelligible information, it associates the User and HCP’s identity with personal data that they leave on the Website.

    Cookies are located on a AwroNore server so that only Awrosoft can process and/or manage the information collected and obtained through cookies – and exclusively only anonymously, and aggregated in order to optimize the Services of the Website regarding the specific requirements and preferences of Users and HCPs expressed through their browsers.

    On entering the AwroNore Website, the User and the HCP are giving their consent to install the aforementioned cookies on their hard disk. If the User or HCP does not want to install a cookie on their hard drive, they must configure their Internet browser software in order to disable them.


    The General Conditions of Use and Privacy Policy shall be governed by Iraqi law prevalent at the time. Any dispute arising from use of the Website or the Application by the User or by the HCP, as well as any issues that may arise concerning the interpretation, application and enforcement of these General Terms of Use or the Privacy Policy shall be submitted to the exclusive jurisdiction of the Courts of Iraq.


    If you have questions, comments, concerns or feedback regarding this Policy or any other privacy or security concern, send an e-mail to [email protected]

Date of last revision of the General Conditions of Use and Privacy Policy: October 15, 2019.